FAQ's

How Does Acupuncture Work?

Acupuncture points are specific areas on the body just beyond the surface of the skin. They have high concentrations of nerve endings, mast cells, lymphatic vessels, and capillaries. When an acupuncture needle is inserted into an acupuncture point, it stimulates the sensory receptor, which in turn stimulates the nerve, which then transmits impulses to the hypothalamic-pituitary-adrenal system. 

 

This complex system of interactions (often called a “feedback loop”) between the brain, hormones, and glands is responsible for regulating a number of bodily processes. Because acupuncture helps to regulate the various feedback loops in your body, it actually allows your body to heal itself of whatever is wrong. This amazing trait is unique to nearly every other medical system and has sustained acupuncture as a complete system of medicine for over 5,000 years.

Does Acupuncture Hurt?

Acupuncture needles are hair-thin and are inserted gently. While each person experiences acupuncture differently, most people feel only a minimal amount of sensation as the needles are inserted. Once the needles are in place, most of our patients find that they experience a feeling of relaxation and well-being that lasts for many hours after the treatment. Many are even able to grab a cat nap during their visit!

What Can I Expect From My Initial Consultation?

All new prospective patients must complete a consultation, which is free of charge, before beginning their treatment plan at the clinic. During the consultation, you will have a brief one-on-one conversation regarding the history of your condition and health goals.  Once we determine if Chinese medicine will be helpful for you, our practitioner will develop and recommend a customized comprehensive treatment plan that may include acupuncture, herbal medicine, and dietary and lifestyle changes to help you reach your health and wellness goals.

 At the conclusion of your consultation, you will have the opportunity to schedule your first and subsequent visits with us and begin your care plan. You may even have the opportunity to start your plan the same day. 

 

Can I Schedule a Consultation Only?

Yes! All prospective patients must complete an initial consultation, which is free of charge, before beginning a care plan at Firefly. Once completed you may proceed with your care plan. The consult and treatments or herbal consultations within a care plan may be remotely through Telehealth or in person. 

I'm interested in an herbal treatment plan. Can I schedule an Herbal Consultation without Acupuncture?

Absolutely! If your recommended care plan does not include acupuncture you will only need to schedule follow up herbal consultations with our practitioner, this will be clarified during your initial consultation.  

We offer Herbal Consultations in person or via Telehealth video chats. These consultations are an opportunity to speak with our practitioners in more depth and to establish and continue your recommended botanical care plan.

How Early Should I Arrive?

For your Initial Consultation, we ask that you arrive 15 minutes prior to the scheduled appointment time to fill out the necessary paperwork and consent forms, if you haven't done so online before your visit. Save time and fill out most of your paperwork electronically before your scheduled visit!

New Patient Forms must be completed before your consultations. 

 

For Follow Up Treatments, we recommend arriving 5 minutes before your appointment. Before every appointment, make sure to check in with the Front Desk. After they’ve let your practitioner know you have arrived, you can relax in our waiting room with some water or tea before your treatment.

What is Your Missed Appointment and Cancellation Policy?

If you need to cancel or reschedule, please contact the Front Desk as soon as you can by phone, (703)263-2142 or by emailing Info@FireflyAcuAndWellness.comWe have a 24-hour cancellation policy, appointments altered within 24 hours of the scheduled treatment time will result in a fee.

Appointments must be canceled within 24 HOURS or you will be charged the full appointment fee.

Please remember we are not in the office Thursdays or the weekend, but you may leave a message or email and we will see it when we return.

If you cancel your appointment on the SAME DAY, or do not show for your appointment, you will be billed the full amount of your appointment fee.

Appointment Reminders

Our scheduling system will send appointment reminders to the email address we have on file. If you do not receive the reminder you are still responsible for keeping your appointment or rescheduling it.

How Do I Contact My Practitioner?

We are available during business hours for non-urgent questions by phone or email.

Our office staff is happy to help and will do their best to answer your questions!

 

Phone Calls and Email:

Appointments for TeleHealth Consultations are available for existing patients during regular business hours. In general, there is no charge for brief, uncomplicated questions over the phone or email.

Calls or emails that take over 10 minutes with our Practitioner will be billed at the same rate as a  TeleHealth Consultation.

For non-urgent matters that would be best attended to during an appointment, we recommend that you schedule an appointment. 

​​How Do I Refill My Herbal Prescriptions?

You may pick up herbals during our normal business hours. Feel free pick them up during a scheduled visit or call or email us so we can set your items aside for your convenience.

Due to the fresh premium quality of the botanicals we keep on hand, they are occasionally back ordered or may take 3-4 business days to be delivered. It is always a good idea to contact us before stopping by to ensure we have your remedy on hand. If you have questions for our practitioner regarding your herbal plan please schedule an Herbal Consultation to allow time to re-evaluate the plan and make any necessary changes or refills. 

How Often Will I Need to Come in for Acupuncture Before I See Results?

Most of our acupuncture care plans begin with biweekly treatment for 4-5 weeks, then weekly for a period of time. However, each case is unique. Your practitioner will craft a clear treatment plan for you and will recommend how often you should have acupunture treatments and may craft a daily herbal plan to maximize effectiveness and consistently

support the healing process. 

Acupuncture works cumulatively, and it is very rare that one treatment is all you will need to feel better. It is essential to get treatments close together and consistently to gains momentum  and see improvement. If treatments are too far apart, we can lose momentum and erase the progress we've done through treatments. It is generally expected that you should see improvement begin by your 3rd to 4th acupuncture treatment. 

Generally speaking, as you gain steady improvement you will space treatments further and further apart as long as you keep steadily improving with each treatment. Often, patients will notice relief from a specific symptom straight away, though we may need more time to work on the underlying root of the issue to gain relief and keep it stable.

Maintenance sessions are often recommended every 6-8 weeks or around seasonal changes to keep your body

in a healthy, joyful, and balanced state.

What Should I Wear?

Loose, comfortable clothing is always best for treatments, as it provides easy access to your knees and elbows, and it provides you an even greater chance for complete relaxation. Feel free to wear pajamas to your treatment, if those are what you feel comfortable in. If you are unable to wear loose clothing, sheets and blankets are always available to cover up, should you need to remove constricting clothing for your treatment.

Do You Accept Insurance?

We do not process insurance in-house; however, we are happy to provide you with a detailed receipt that has the necessary coding for you to submit to your provider. We recommend checking with your insurance company to see if you are covered for out of network acupuncture and, if so, what specific conditions your insurance company may cover.

 

You may also use an HSA, Flex Spending or FSA Plan.

Services Fees and Time of Payment

Patients are responsible for payment in full at the time of service. Fees will vary depending on the individuals prescribed treatment plan. The cost of your customized care plan will discussed during your initial consultation. 

What Payments Do You Accept?

Visa

American Express

Discover

Check

Cash

Call us at (703)263-2142 with any questions or to schedule a Consultation, or Apply Below

and we'll contact you within 48 hours. 

20600 Gordon Park Square #130, Ashburn, VA 20147

(703) 263-2142

©2019 by Firefly Acupuncture and Wellness